Living With Purpose: A Story About Connecting to Something Greater

Posted by ImageFIRST on Aug 18, 2017 8:00:00 AM

At ImageFIRST, we have a set of Values and a Purpose that we always abide by when making deliveries and servicing customers. Our goal is to go beyond simply delivering scrub uniforms in New Castle, PA; we strive to deliver remarkable service.

Our Purpose is “to build a great company by positively impacting the lives of our associates, our communities, our customers, and their patients”. If there is anything that we can do to improve someone’s day, we do it.

This brings us to our Values:

  • Be respectful.
  • Be remarkable.
  • Be safe.
  • Be honest.

Through our services, we strive to live our purpose and values every day to leave a lasting and positive impact.

One of our Customer Advocates in North Carolina, Jim Riggs, truly embodies our Purpose and our Values. They continue to resonate with him even after he has spent over ten years with ImageFIRST. While servicing one of his medical facilities, Jim was wearing a company-issued shirt as part of his professional uniform. Jim happened to be delivering linens to a Breast Center that day, so he was sporting one of our pink shirts to support breast cancer awareness.

When he got to the medical facility, a staff member stopped Jim to compliment him on the color of his shirt. When he turned around, she was extremely pleased to see that his shirt had a pink breast cancer ribbon embroidered on the front. She proceeded to tell him how impressed she was that our company supports such health issues through our uniforms and that this shirt, in particular, meant a great deal to her since she is a breast cancer survivor herself.

After returning to the office that day, Jim was so proud and elated that he told his fellow associates about the heartwarming story that took place. In fact, the Office Manager started tearing up at the fact that our purpose was implemented in this interaction.

She loved that our company was able to positively impact our associates (the Customer Advocate), our community (breast cancer awareness), our customer (the staff member), and their patient (since it was a Breast Center) through just one small interaction.

While we strive to be a leading provider of medical scrubs uniforms in Pittsburgh, PA, we place a large importance on improving the lives of the people that we interact with every day. At ImageFIRST, we are dedicated to delivering services that benefit patients, medical practices, our associates, and our communities.